Receive VIP pricing on launch and a free tutorial on how to create a mini posie!
Please note all our items are currently collection only. We are happy to organise local delivery to Swannanoa, Kaiapoi and Rangiora. Please email ahead to organise this to mama.bloom@hotmail.com.
STORE POLICIES
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.mamabloom.co.nz (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at mama.bloom@hotmail.com
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are non refundable.
Refunds
Unfortunately, we do not offer refunds for change of mind. However, if your item is faulty or arrives damaged, please get in touch via the email below.
mama.bloom@hotmail.com
We will be happy to discuss a replacement or refund.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs on orders are non-refundable.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We are based in North Canterbury and ship New Zealand wide. We use quality recyclable packaging materials and send all orders via Courier Post to ensure they arrive to you in good condition.
Once your item has been shipped we aim for a 2-3 day delivery timeframe within the South Island and 3-5 days for the North Island.
Rural deliveries will incur an additional charge.
Deliveries will be made Monday - Friday. We currently do not offer delivery over the weekend.
Please note that by buying Mama Bloom products you are accepting that each item is individually handmade and therefore unique. Photos are provided on the website but are a guide only. Due to the nature of our products using natural materials, there will be variations in size, colour, and shape. Please do not expect two items to be exactly the same or exactly the same as the photo on the website. Dried and preserved botanicals are fragile and semi-perishable and must be handled with care. It is normally that you may have a few small pieces dislodge during transport. Colour variations are normal just as they are in nature.
Images provided on our social media are for illustrative purposes only as filters and lighting can alter actual colours. We will not accept the return or exchange of any flowers due to any variation between the flowers you receive and reference images on our platforms. We do our best to take our website photos in well lit natural lighting.
ONLINE COURSES POLICIES
These terms set out the basis upon which you may use this website, information about the copyright in this website and our privacy policy, which describes what we do with personal information we collect from you and the ways in which we may collect the information.
Access Terms
The purpose of this website is to provide information about NSCH Limited (Mama Bloom).
Mama Bloom is not responsible if you rely on any information you access on or through this website. Mama Bloom is also not responsible for information provided by third parties that you may access on or through this website.
We do not warrant or represent that our website will operate in a continuous or fault-free basis, will be completely secure or private all of the time, or will be free from viruses or other harmful features. However, we do take reasonable steps to avoid or mitigate these types of issues.
The laws of New Zealand apply to the use of this website, and you submit to the non-exclusive jurisdiction of the Courts of New Zealand.
If you continue to use our website you are deemed to have accepted to these terms.
Mama Bloom either owns the copyright in or has the right to use all text and images published on this website, and its overall design.
You may download and print out any part of this website for your own personal use. However, you may not otherwise copy or use any information or material from this website (including for commercial purposes) without the express written permission of Mama Bloom.
The content on this site is made available for you in your personal capacity and for your personal use only, and not for any commercial use. Personal use does not include sharing the guides and tutorials with groups of people, or in any online group or forum whether public or private. You are not permitted to directly or indirectly copy, reproduce, transmit, distribute, publish, display, commercial exploit or create derivative works of the content of this site. You may not use, share, post or re-post Mama Bloom content in connection with, or to promote other services or products in any other forum, whether online or otherwise, without our express written permission.
We only permit electronic links to pages of this website from which these terms can be accessed. You may not provide an electronic link to any other page of this website or to any other documents hosted on this website without our consent. We reserve the right to request that you remove an electronic link to this website at any time and you agree to remove such a link immediately.
The content provided on the website is general educational material. While Mama Bloom takes all reasonable steps to ensure that the content provided on the Platform is accurate, the content is provided “as-is” without any warranties of any kind including all implied warranties of fitness for a particular purpose, completeness and accuracy. In addition, to the maximum extent permitted by law, Mama Bloom disclaims all liability to you and any third party in relation to the use of the Platform and the content on the Platform including any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to your use of, or inability to use the courses and services on the platform. Our total liability in respect of all claims in connection with Mama Bloom courses is limited to the total sum of your course fee.
Collection of information
We may collect information from you through your use of our website, when you request information from us or engage our services.
By using any of our services, including our website, and providing us with any personal information, you are consenting to the use of your personal information as set out in this policy. Please do not send us any personal information if you do not want it to be used in this way.
A number of areas on our website invite you to provide us with personal information. For example your names and email address. The purpose of the information collection is apparent at the point that you provide your personal information.
If you sign up to receive a Mama Bloom newsletter you agree to receive information relating to Mama Bloom. You can ask to be removed or unsubscribe from our newsletter mailing list at any time.
Mama Bloom website uses server logs and web analytic tools (such as “cookies”). Cookies are small text files that are downloaded to your device by websites you visit. When you use this website these tools collect information such as what browser and operating system you use, the internet protocol address of the device you have used to access the website, search terms, your location and what content you view when visiting our website. Cookies do not give us access to your computer or any information about you other than the data you choose to share with us.
You can set your browser to block all cookies, including cookies associated with our website, or to indicate when a cookie is being set by us. If you do set your browser to reject cookies you may not be able to access all the features of the website.
Use of information
We will only use personal information that you provide to us for the purposes for which you supplied it or, in exceptional situations, for other reasons permitted under the Privacy Act 1993.
We generally do not share your personal information with others unless this is necessary for the purpose for which you gave us the information. We may share your information with any business that supports our services or products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide this website or other services or products.
While it is unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this, unless we are legally restricted from doing so.
We will take reasonable steps to ensure that the personal information about you we collect, use or disclose is accurate, complete, up to date and stored in a secure environment protected from unauthorised access, use, modification or disclosure.
Access to and correction of information
We will provide you with access to any personal information we hold about you. If it is wrong please ask us to correct it. To ask for access and correction, see our contact details.
Changes to our privacy policy
Mama Bloom may change this privacy policy from time to time in response to changes to technology, our data collection practices or the law. All changes will be posted to this website and may apply to previously collected information. Nothing in this policy prevents Mama Bloom from passing on information gathered on this site to any successor organisations.
Our policy lasts seven days. If seven days have gone by since your purchase we can't offer you a refund. In the event you consider your digital purchase to not be fit for purpose please send an email to mama.bloom@hotmail.com within seven days. Once your return is investigated we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven working days.